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Frequently Asked Questions

Here you can find the answers to many specific questions regarding this online course. Simply click on a topic to find the answers.

Accreditation

Contact Information

Course Authoring

Course Certificates

Course Exam—Online Course

Course Exam—Mail-Order Course

Course Materials Course Navigation

Florida Nurses

Iowa Students Mail-Order Courses

My Account

New York State Mandatory Courses NYSNA Members

Payment Information

Refunds

Registration Process

System Requirments

Time Specifics    

 

 

Accreditation

 

 

Q:

Are your courses accredited?

 

 

A:

Yes, NYSNA is accredited by the American Nurses Credentialing Center's Commission on Accredidation as a provider of continuing nursing education.

 

 

Q:

Where are American Nurses Credentialing Center (ANCC) accredited courses accepted?

 

 

A:

All ANCC accredited organizations' contact hours are recognized by all other ANCC accredited organizations. Most states with mandatory continuing education requirements recognize the ANCC accreditation/approval system. Questions about the acceptance of ANCC contact hours to meet mandatory regulations should be directed to the professional licensing board within that state.

 

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Contact Information

 

 

Q:

How can I contact an e-leaRN online representative?

 

 

A:

An e-leaRN representative can be reached in several ways during regular business hours:

  • Regular business hours: Monday - Friday, 9:00 a.m. - 5:00 p.m. EST.
  • Contact options:
E-mail: courses@nysna.org Fax: 518-782-9533
Phone:


800-724-6976 ext. 377 (inside New York)

518-782-9400 ext. 377 (outside New York)

Mail: Attn: e-leaRN
New York State Nurses Association
11 Cornell Road
Latham, NY 12110
  • To help us avoid duplication and provide more efficient customer service, please choose only one method of communication.

 

 

 

 

 

Q:

Why haven’t I received a response to the e-mail I sent you?

 

 

A:

We do our best to respond to e-mails within 24 business hours.

  • E-mail programs often categorize messages from courses@nysna.org as junk mail or SPAM.

 

    • Check your bulk or junk mail folder for a response from us.
    • For future correspondence, set your e-mail program to accept mail from courses@nysna.org, also known as adding an e-mail address to your "safe list."

 

 

Course Authoring

 

 

Q:

How can I become the author of an online course?

 

 

A:

If you are interested in authoring an online course, send us an e-mail. NYSNA will contact you to further discuss your course topic suggestion.

 

 

Course Certificates

 

 

Q:

How can I obtain additional copies of my certificate?

 

 

A:

There are a few ways to obtain additional copies of a certificate:

 

  1. Print additional copies of a certificate at any time directly from your My Account - Home page.

 

  1. Contact us to have a certificate mailed or faxed to you for a small administrative fee:
 
    • This service is free for NYSNA members.
 
    • Fee structure for non-NYSNA members:

 

      • $15/mailed certificate.

 

      • $10/faxed certificate.

 

 

      • Pay by check or money order.

 

        • Once payment is received, your certificate(s) will be mailed or faxed to you.

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Q:

How do I print out a certificate for a course I've completed previously?

 

 

A:

You need to be logged in to your account to access your certificates. Once you are on your My Account - Home page:

 

  • Look for the name of the desired course under your CE History.

 

  • Click on the Print Certificate link that appears to the right of the course name.

 

    • The certificate will open in a new window or tab.

 

    • Print the certificate or save it to your computer.

 

  • Note:

You are not awarded a certificate until you complete an evaluation of your course experience. 

Use the Complete Evaluation link to the right of the course name (if applicable) to answer the evaluation questions, after which you will be able to navigate to the course certificate.

 

 

Q:

When will I receive my certificate of completion for an online course?

 

 

A:

Once you successfully complete the course exam, you will be prompted to complete a course evaluation.

 

  • You must complete the course evaluation to receive your certificate of completion.

 

  • Answer the questions on the evaluation and click on Show Certificate.

 

  • Print or save the certificate for your records.

 

Q:

Will my certificate(s) of completion be mailed to me for a mail-order course?

 

 

A:

Your answer sheet is graded within 3 business days of receipt. If you pass, a copy of the certificate will be mailed to you.

 

 

 

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Course Exam—Online Exam

 

 

Q:

Do I have to take an exam?

 

 

A:

Yes, all of our online courses require the completion of a course exam. A score of 80% correct is required to pass most exams.

 

 

Q:

How many attempts at the exam am I allowed?

 

 

A:

You are allowed two (2) attempts on each exam.

 

  • After one failure: review the material for the questions you got wrong before attempting the exam again.
  • After two failures: purchase the course again in order to retake the exam.

 

 

Q:

Can I review the course material while taking the exam?

 

 

A:

Yes. The course exam opens in a window or tab separate from the course content. Minimize the exam window or switch tabs to go back and review the course material.

 

 

Q:

When will I know whether I passed or failed the exam?

 

 

A:

The exam is scored immediately.

 

  • Answer each question and then click on Submit Test.

 

  • Follow the prompt "Click here to review your test results" to display your results.

 

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Q:

I submitted my second exam attempt in error. Can I take the exam again?

 

 

A:

Contact e-leaRN directly if this happens to see if you are eligible for an additional exam attempt. Each situation will be evaluated individually. 

 

 

Q:

Can there be more than one correct answer for a question?

 

 

A:

There is only one correct answer to each question.

 

Q:

I'm torn between two answers—can you help me?

 

 

A:

We are not permitted to assist you with the course exam questions. The answer can be found in the course. Please go back and review the course materials.

 

 

Q:

Why can't I see the course exam option on the course navigation toolbar?

 

 

A:

Please adjust your screen resolution settings if you don't see the course exam option.

 

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Q:

Why aren't the exam questions loading?

 

 

A:

This could be happening for a few different reasons:

  1. This is most likely a cookie issue. If you are using Internet Explorer, please follow the steps below to adjust your cookies, otherwise click here for instructions specific to other browsers.

 

a. Log out of the course and your account.
b. From the Tools menu, select Internet Options.
c. Choose the Privacy tab.
d. To accept all cookies, slide the slider bar all the way to the bottom.
e. Click on Apply and then OK to exit.
f. Refresh your screen, log back into your account and return to the course.

 

  1. If the exam window still will not load after adjusting your cookie settings, try emptying your cache. If you are using Internet Explorer, please follow these steps to empty your cache, otherwise click here for instructions specific to other browsers.

 

a. Log out of the course and your account.
b. From the Tools menu, select Internet Options.
c. Choose the General tab.
d. Under Browsing History, click on Delete.
e. Select the check box next to Temporary Internet Files and click Delete (this may take several minutes).
f. Click on Close and then on OK to exit.
g. Refresh your screen, log back into your account and return to the course.

 

  1. Please contact us if the exam questions still won't load after trying both options listed above.

 

 

Q:

Will my exam answers be saved if I close the course exam window without submitting it?

 

 

A:

No. If you need to exit the exam window before submitting your test, your answers will not be saved. Be sure to write down your answers if you need to exit the course exam window for any reason.

 

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Q:

Why am I getting an error message when I try to submit my exam answers?

 

 

A:

The exam is programmed to time out if you have not entered any answers within the past 30 minutes. This is a security precaution. Just close the course exam window and open it again. (Please be aware the system will not save your answers--we recommend not starting an exam unless you expect to have time to finish it.) Re-enter your answers and click Submit Test.

 

Course Exam—Mail-Order Course

 

 

Q:

How do I submit my completed answer sheet(s) for a mail-order course?

 

 

A:

Use fax or mail to submit your completed answer sheet for a mail-order course. Before submitting your exam answer sheet(s), please be sure you have answered each question and provided all required information.

 

 

Q:

What if I don't pass the exam on my first attempt?

 

 

A:

You are allowed two (2) attempts on each exam.

 

  • After one failure:

 

    • A new answer sheet plus a copy of your original answer sheet is mailed to you.
    • Return the new answer sheet within four weeks of the date received.

 

  • After two failures: Purchase two more exam attempts for $20.

 

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Course Materials

 

 

Q:

Can I download the online course materials?

 

 

A:

Yes, just follow these steps when you are in a course whose materials you wish to print:  

 

  1. Click on Course Library and then Downloadable Course.

 

  1. Print or save to your computer the portable document file (pdf) that opens in a separate window or tab.

 

 

Q:

Will I still have access to the course materials after I complete the exam?

 

 

A:

No, once you complete the exam for your online course, you can no longer access the course material.

 

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Course Navigation

 

 

Q:

How do I move through the course lessons and topics?

 

 

A:

If this is your first entrance into the course, click on the Start Course button located on the course navigation toolbar. You can also click on the forward arrow located in the lower right corner of the course window to begin the first lesson. You can move from each lesson and through all the topics of each lesson by clicking on the forward and back arrows.

 

 

Q:

What is the course navigation toolbar?

 

 

A:

The course navigation toolbar is located above the course content and underneath the online course title. Here you will find several buttons (including Course Map, Course Exam, and Course Library) to aid your online course completion.

 

 

Q:

I had to log off before I was able to complete the course. How can I get back to the last lesson I read?

 

 

A:

The online course actually remembers where you last were within the course material. Just click on Resume Course to return to the section you last read. If you wish to review other lessons and topics but don't want to scroll through all the content, just click on Course Map. Select the lesson and topic you wish to go to and the course will take you directly there.

 

 

Q:

I'd like to review a lesson I've already completed. How can I get back to that part of the course?

 

 

A:

You can either use the back arrow to navigate backward page by page, or you can click on the Course Map option in the navigation toolbar. The Course Map lists each lesson in the course. Once you click on a lesson, a list of the topics within that lesson will be displayed. Use any of these links to access course pages.

 

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Florida Nurses

 

 

Q:

Are these online courses approved by the Florida Board of Nursing?

 

 

A:

The New York State Nurses Association (NYSNA) is approved as a provider of nursing continuing education by the Florida Board of Nursing and has been assigned provider number 50-1437.

 

 

Q:

Should I enter my Florida State license number?

 

 

A:

Yes.  We can only submit completed course results to CE Broker for individuals who provide a valid Florida State license number.

 

  • Reminders:

 

    • Entering an incomplete license number will delay and possibly prevent your results from being reported to CE Broker.

 

    • Your license number is alphanumeric. 

 

      • Carefully include both the letters and numbers of your license.

 

      • Do not include spaces, hyphens or any other characters between the letters and numbers of your license.

 

      • Example: RN1234567

 

Q:

Will my completed courses be reported to CE Broker?

 

 

A:

Results of completed courses for Florida State licensed nurses are uploaded to CE Broker in the second and fourth weeks of every month.

 

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Iowa Students

 

 

Q:

Does your course on Iowa State Child and Dependent Adult Abuse meet the Iowa State mandatory training on abuse identification and reporting?

 

 

A:

The New York State Nurses Association (NYSNA) is approved as a provider of this training topic by the Iowa Department of Public Health.

 

 

 

 

Q:

Will my completed courses be reported to the Iowa Board of Licensure?

 

 

A:

No, you are responsible to submit your results to the appropriate licensure governing body in Iowa. For more information, visit the Web site of the Iowa Board of Nursing.

 

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Mail-Order Courses

 

 

Q:

Are there additional shipping & handling (S&H) fees for mail-order books?

 

 

A:

Yes, S&H fees are added to the cost of a mail-order course as follows:

 

  • For orders shipped within the U.S. and Canada to NYSNA members, the S&H fee is $3.50.  (All e-leaRN courses, including mail-order courses, are free to NYSNA members.)

 

  • For orders shipped within the U.S. and Canada to non-NYSNA members, the shipping and handling charges are included in the cost of the mail-order course.

 

  • For orders shipped outside of the U.S. or Canada, $7.50 will be added to the total cost of the mail-order purchase.

 

Q:

How can I order a course in book format?

 

 

A:

There are three ways to order a course in book format:

 

  1. Order online:

 

    1. Select the Mail-Order Courses tab on the Course Offerings page

 

    1. Click on the title of the desired course and proceed with registration.

 

    1. Your book(s) will be mailed within three business days of the order receipt.

 

  1. Order by mail: pay with check or money order.

 

  1. Order by phone: call an e-leaRN representative with your credit card information.

 

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My Account

 

 

Q:

What is My Account?

 

 

A:

My Account is an account created for you when you first register for an online course. From My Account you can:

 

  • Register for additional courses.

 

  • Update your profile.

 

  • Keep track of all the courses in which you are currently enrolled (Current Activity).

 

  • Review which courses you’ve already completed (CE History).

 

    • Print certificates.
    • View your grades and test attempts.

 

 

Q:

How do I update my e-mail address or other personal details?

 

 

A:

You can do this from your My Account - Home page:

 

  1. Log in to your account.

 

  1. Click on Edit Profile.

 

  1. Make any necessary changes.

 

  1. Click the Update button and your account will instantly reflect the changes.

 

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Q:

How do I access the courses in which I'm enrolled from My Account - Home page?

 

 

A:

Courses in which you are currently enrolled are listed under Current Activity.

 

  • Click on the Go to Course link located to the right of a specific title to access that course's materials and exam.

 

 

Q:

Why aren't any courses listed under Current Activity?

 

 

A:

This means you are not currently enrolled in a course. Look under CE History for the status of any course(s) in which you were previously enrolled.

 

 

Q:

What does it mean when I see "Timed Out" next to a course name in my CE History?

 

 

A:

An online course must be completed within 60 days of registration, which includes passing the exam. If you do not complete the course within the designated timeframe, the course moves to CE History and is marked as "Timed Out." If you still need to take the course, you must re-register for it.

 

 

Q:

Can I register for more courses from My Account - Home page?

 

 

A:

Yes. To do so, click on the Register for Course(s) link beneath the Current Activity listings. This will take you to the Course Offerings page, where you can register for available courses.

 

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Q:

I was prompted for additional personal information. Why is this data needed?

 

 

A:

This information is required by the New York State Education Department (NYSED) to credit your state record with course completion and is used only for this specific purpose.

 

  • Additional information is required in order to electronically submit course results to NYSED, Licensing Division for our courses on two topics:

 

    1. Identification and reporting of child abuse and maltreatment.
    2. Infection control and barrier precautions.

 

  • If you are enrolled in either of these courses, you will be prompted to supply your date of birth and social security number if they are not already on file with e-leaRN.

 

 

Q:

I don't remember my username or password. How do I retrieve this information?

 

 

A:

This is very simple to do:

 

  • Click on the Login/My Account link on the e-leaRN home page.

 

  • Click on the "Forgot your username/password?" link.

 

  • Type in the e-mail address you provided when you created your account and click Submit.

 

  • Your username and password will be sent to that e-mail address within minutes.

 

  • If a considerable amount of time passes and you have not received an e-mail notice, check your SPAM e-mail folder.

 

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New York State Mandatory Courses

 

 

Q:

Do I have to be a nurse to take NYS Mandatory courses?

 

 

A:

No, you do not have to be a nurse. We are approved by the New York State Education Department to provide training on:

 

  1. Infection control and barrier precautions:

 

    • Approved for all licensed healthcare providers.
    • Provider number IC107.

 

  1. Identification and reporting of child abuse and maltreatment:

 

    • Approved for all mandated licensed healthcare providers, social workers, and certificate teachers.
    • Provider number 10087.

 

 

Q:

If I am licensed outside of New York State, should I provide my license number when registering for a NYS mandatory course?

 

 

A:

No, only provide a New York State license number if you are licensed in New York State.

 

 
Q: I'm taking a New York State Mandatory course, but I DON’T have a social security number. What do I do?
   
A:

Depending on your individual situation please take the appropriate action:

  • In lieu of a social security number, please enter in your federal government issued identification number.
  • If you are Canadian, please enter your Canadian social security number if you have one.
  • If neither of these scenarios relates to you, please answer “No” to the social security question.

NOTE: We highly recommend contacting the New York State Education Department (NYSED) directly and confirming they received and processed your record of completion. While we send daily reports, it can take up to three (3) weeks for NYSED to confirm and process your transcript. Their contact information is noted below:

    NYSED, Office of the Professions
    Phone: 518-474-3817
    Web site: www.nysed.gov

 

 

Q:

I'm a nurse practioner or midwife required to satisfy the pharmacotherapeutic training requirement requirement.
If I complete your course on the topic, where do I send form 2B?

 

 

A:

Complete the first page of Form 2B, which accompanied your application for licensure and submit to NYSNA by fax or e-mail.

 

  • Include a copy of your certificate of completion to help expedite this process.

 

  • Once your form is received:

 

    1. We verify that you successfully completed the course.
    2. The form is then signed, sealed, and forwarded to the appropriate unit at NYSED.

 

  • There is no fee to process this form.

 

Q:

On what mandatory training topics for New York State do you offer courses?
When and how often do I need to complete this training?

 

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A:

We offer two courses for mandatory training topics in New York State:

 

  1. Identification and reporting of child abuse and maltreatment:

 

    • Frequency: once in a lifetime.

 

    • Timing: complete this course before submitting your application for licensure or certification to the New York State Education Department (NYSED), Licensing Division.         

 

  1. Infection control and barrier precautions:

 

    • Frequency: once every four years throughout the life of your license.

 

    • Timing:

 

      • Initial completion: NYSED allows 90 days from the date your license is initially granted to complete the infection control course.

 

      • Recurrent completion: your certification on this topic expires every four years from the date of initial completion.

 

Q:

How can I determine if I need to take one of the NYS mandatory training courses?

 

 

A:

To determine if you need to take either of these courses or with further licensing questions, contact NYSED, Licensing Division:

 

  • Phone: 518-474-3817.

 

 

 

Q:

What should I do if I've misplaced my certificate for infection control or child abuse training?

 

 

A:

You can print another copy of your certificate from your My Account - Home page. If you have trouble locating the certificate in your CE History, contact an e-leaRN representative.

 

 

Q:

Will my results be sent to the New York State Education Department (NYSED), Licensing Division?

 

 

A:

Successful results are submitted electronically to NYSED, Licensing Division every day at 4:00 p.m.

 

  • Depending on the particular time you pass the exam(s), your results are sent the same day or the next day.

 

  • This transfer is done for both mail-order and online course participants of the two NYS mandatory courses.

 

  • A backup copy of all the files sent to the NYSED is maintained by e-leaRN.

 

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NYSNA Members

 

 

Q:

As a NYSNA member, do I receive a discount on online courses?

 

 

A:

Yes. Active NYSNA members can take all e-leaRN offerings free of charge!

 

 

Q:

As a NYSNA member, do I receive a discount on mail-order courses (book format)?

 

 

A:

Yes. Active NYSNA members pay only a $3.50 shipping & handling charge for courses in book format.

 

 

Q:

How do NYSNA members obtain free courses and materials?

 

 

A:

To take advantage of this benefit, input your active NYSNA member number while registering for a course:

 

  • On the registration screen, answer Yes to the question “Are you a dues paying member of a state nurses association?”

 

  • From the drop-down menu, select New York State Nurses Association.

 

  • Type your NYSNA member number in the corresponding box.

 

  • When you click the Register button, the course fee will change to $0 and you will have access to the online course.

 

    • Note: For mail-order courses, members need to input payment information for the shipping and handling charges ($3.50) before the registration will be processed.

 

Q:

I input my NYSNA member number as instructed but the course fee has not been waived. What should I do now?

 

 

A:

Contact an e-leaRN representative directly if you experience any difficulties with the process to waive the course fee(s) for active NYSNA members.

 

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Payment Information

 

 

Q:

What credit cards do you accept?

 

 

A:

We accept several credit cards:

 

  • Visa.
  • MasterCard.
  • American Express.
  • Discoverer.

 

  • Bank debit cards with a MasterCard or Visa logo.
 

 

 

Q:

Do you accept international credit cards?

 

 

A:

Yes, we accept any credit card with a MasterCard or Visa logo.

 

 

Q:

Can I pay by check or U.S. money order?

 

 

A:

To purchase a course with a bank check or money order:

 

  1. Make the check or money order payable to NYSNA in U.S. dollars.

 

  1. Provide the following information on a separate piece of paper:
 
    • First and last names.
    • Desired username and password.
 
    • Street address.
    • E-mail address.
 
    • City/state/ZIP or postal code.
    • Daytime phone number.
 
    • Country.
    • Profession.

 

    • Name(s) of course(s) being purchased and specify “online course”.

 

  1. Mail the check and required information.

 

  1. Once payment is received, an e-mail confirmation will be sent with instructions to access the course material and exam.

 

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Q:

Why won't my credit card process?

 

 

A:

There are various reasons a credit card won't process:

 

  • If the following information does not match, your credit card will not be processed:

 

    • The billing address of the credit card must match the address entered on the course registration form.
    • Enter your name exactly as it appears on the credit card in the "Your Name as it Appears on Credit Card" field when registering for the course.

 

  • If your state is not listed in the state drop down menu, select the most appropriate APO area (e.g., APO Area Asia).

 

 

  • If you are still unable to register after verifying that all details are correct and deleting your cookies, contact e-leaRN for further assistance.

 

Q:

Will I receive a receipt?

 

 

A:

Print or save your confirmation page as a receipt.

 

  • The confirmation screen is auto-generated as soon as your payment or registration is processed and cannot be recreated.

 

  • A confirmation will also be sent to the e-mail address you provided when registering.

 

 

 

Refunds

 

 

Q:

What is your refund policy?

 

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A:

Refunds must be requested within 30 days of the date of purchase.

 

  • Refunds will not be issued past 30 days.

 

  • Online course purchases: course exams must have zero (0) test attempts in order to receive a refund.

 

  • Mail-order purchases: the course book and answer sheet must be returned unused. Once the book is received and found to be in new condition, credit will be issued.

 

 

Q:

I purchased the wrong course or no longer need to take a course. Can I receive a refund?

 

 

A:

Yes, a refund will be granted as long as you meet both of these conditions:

 

  1. You have not completed or attempted to take the exam.

 

  1. The request is made within 30 days from the date of purchase.

 

 

Q:

How do I request a refund?

 

 

A:

Contact an e-learn representative directly to request a refund.

 

 

 

 

Q:

How long will it take for a credit to appear on my credit card account after I am granted a refund?

 

 

A:

Once the request for a refund is granted, it can take up to seven business days for the credit to appear on your card's account.

 

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Registration Process

 

 

Q:

Who can take these online courses?

 

 

A:

Anyone can take our online courses. You do not have to be a nurse to take an e-leaRN course.

 

 

Q:

Can I take another state's mandatory courses?

 

 

A:

Yes, if you find that another state's mandatory course is of particular interest to you, feel free to take it. It is true that the state mandatory courses meet requirements that are state specific, but you don't have to live or be licensed in that state to take its state mandatory course(s).

 

 

Q:

How do I register for an online course?

 

 

A:

It is very easy to register for an online course!

 

  1. From e-leaRN's home page, click on Course Offerings and select a tab:
 
    • State Mandated Courses.
    • Free/Almost Free Courses.
 
    • Continuing Education Courses.
    • Mail-Order Courses.

 

  1. Click on a course category and select the course you wish to take.

 

  1. Read through the introduction and objectives.

 

  1. If the course meets your needs, click Register.
 
    • New students: create an account.

 

    • Returning students: log in with your username and password.

 

  1. Complete the registration form, including your credit card details, and click Register.

 

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Q:

When will I have access to an online course?

 

 

A:

As soon as you complete the registration process you have access to the course. Our courses are available 24 hours/day, 7 days/week.

 

 

Q:

What if I can't find the course I'm looking for?

 

 

A:

You can search for a course on our site by entering key words in the search bar located at the top of the Course Offerings page.

 

  • If you can't find a topic or course that you are looking for, please send your course request via e-mail – we are always looking for new course ideas.

 

System Requirements

 

 

Q:

How do I adjust my screen resolution?

 

 

A:

Follow these steps to adjust your screen resolution:

 

  1. Right click on your desktop.
  2. Select Properties.
  3. Click on the Settings tab.
  4. Slide the screen resolution bar to 1024 x 768.
  5. Hit Apply (answer Yes if asked to apply changes) and then click on OK.

 

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Q:

What are the system requirements to navigate your online courses?

 

 

A:

Our courses function best on a Windows compatible PC using:

 

  • Screen resolution of 1024 x 768.

 

  • Operating system:
    • Microsoft Windows XP or above.

 

  • Web browser:
    • Internet Explorer (IE) version 8 or higher.
      • Click here to access the latest version of IE (free download).
    • Mozilla Firefox.
      • Click here to access the latest version of Mozilla Firefox (free download).

 

 

Time Specifics

 

 

Q:

How long will it take me to complete a course?

 

 

A:

Nursing courses are designed to take 60 minutes (one hour) per awarded contact hour to complete. If a course is awarded 2.5 contact hours, it should take you 2.5 hours to complete the course, including the exam and evaluation.

 

 

Q:

Do I have to complete the course within a specified time period?

 

 

A:

Yes, there are time limits for completing both online and mail-order courses:

 

  • Online course: 60 days from the date of your course purchase to complete the course and exam.

 

  • Mail-order course: Submit your answer sheet within 180 days of the date of course purchase.

 

 

Q:

Do I have to complete the online course all at once, or can I log back in later?

 

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A:

You may log in and out as often as you need to complete the course and exam during the 60 day timeframe. 

 

 

Q:

If I start the exam and get called away, can I save my progress and finish it later?

 

 

A:

No, once you begin the exam, closing out of the exam window or using the Submit button will count as one of your exam attempts.  We recommend that you don’t begin an exam unless you will have adequate time to complete it. Be sure to answer every exam question before using the Submit button to have the exam graded. 

 

 

 

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