Regular business hours are Monday - Friday, 8:30 a.m. - 5 p.m. EST. An e-leaRN course representative can be reached in several ways:

To help us avoid duplication and provide more efficient customer service, please choose only one method of communication.

Yes, we can only submit completed course results to CE Broker for individuals who provide a valid Florida State license number.

Reminder! Your license number is alphanumeric, be sure to carefully include both the letters and numbers of your license. There should not be any spaces, hyphens or any other characters between the letters and numbers of your license. For example, enter your license number as RN1234567. Entering an incomplete license number will delay and possibly even prevent your results from being reported to CE Broker.

Please make sure that the billing address of the credit card matches the address that you entered on the registration form. Enter your name exactly as it appears on the credit card in the "Your Name as it Appears on Credit Card" field. If this information does not match it will prevent your credit card from being processed.

Also, if you don't see your state listed in the state drop down menu, please select the most appropriate APO area (e.g., APO Area Asia). After verifying that all your details are correct and you continue to experience difficulty registering, please contact us for further assistance.

Adjusting your screen resolution is simple. Just follow these steps:

1. Right click on your desktop
2. Select "Properties"
3. Click on the "Settings" tab
4. Slide the screen resolution bar to 1024 x 768
5. Hit "Apply" (answer "yes" if asked to apply changes) and then click on "Ok"

You can print additional copies of your certificate at any time directly from your My Account - Home page. If you do not have access to a printer or if you wish to have a copy mailed or faxed to you, please contact us. A fee of $15 each to have the certificate(s) mailed or $10 each to have the certificate(s) faxed will be assessed for administrative costs. You may pay by check or credit card over the phone.

To purchase additional copies by mail, please make the check payable to NYSNA. On a separate piece of paper include your full name, mailing address, daytime phone number, fax number (if applicable), and indicate which certificate(s) you are requesting. Your certificate(s) will be sent once payment is received.

Attn: e-leaRN
New York State Nurses Association
11 Cornell Road
Latham, NY 12110

Please include the following on a separate piece of paper.

First and Last Name
Mailing Address
Daytime Phone Number
E-mail address (if you have have one)
Desired username and password (to retrieve additional copies of your certificate(s) online)
Name of course(s) you wish to take

You may also call us if you wish to pay by credit card over the phone.

You can print additional copies and view your grade(s) from your online My Account - Home page using the username and password you created or was assigned to you upon the time of the mail-order purchase. If you do not have access to a printer or if you wish to have a copy mailed or faxed to you, please contact us. A fee of $15 each to have the certificate(s) mailed or $10 each to have the certificate(s) faxed will be assessed for administrative costs. You may pay by check or credit card over the phone.

To purchase additional copies by mail, please make the check payable to NYSNA. On a separate piece of paper include your full name, mailing address, daytime phone number, fax number (if applicable), and indicate which certificate(s) you are requesting. Your certificate(s) will be sent once payment is received.

There are two mandatory courses in New York State, the Identification and Reporting of Child Abuse and Infection Control and Barrier Precautions. The child abuse recognition course is a once in a lifetime fulfillment. You should have this course completed before submitting your application for licensure or certification to the New York State Education Department (NYSED), Licensing Division. The infection control course needs to be completed once every four years throughout the life of your license. The NYSED gives you a period of 90 days from the date your license is initially granted to complete the infection control course.

For further licensing questions or to determine if you need to take either of these courses, please contact the NYSED, Licensing Division at 518-474-3817 or visit their Web site at www.nysed.gov.

Successful results are submitted electronically to the New York State Education Department (NYSED), Licensing Division everyday at 4:00 p.m. Depending on the particular time you complete the exam(s), your results are sent the same day or the day after. As a precaution, we keep a record of all the files sent to the NYSED.

This transfer is done for both mail-order and online course participants of the two New York State Mandatory Courses.

Please make sure that the billing address of the credit card matches the address that you entered on the registration form. Enter your name exactly as it appears on the credit card in the "Your Name as it Appears on Credit Card" field. If this information does not match it will prevent your credit card from being processed.

This problem may also be caused by a cookie issue. Try deleting your cookies by clicking "Tools" and then "Internet Options" as located on your Web browser. Click on the "Delete Cookies" button and then "Ok." Click on "Delete Files" and then "Ok." The last step is to refresh your browser window.

If you continue to experience difficulty registering for a course, please contact us.

You can purchase an online course with a personal check, bank check or money order. Please make the check payable to NYSNA. You should mail the check to Attn: e-leaRN, New York State Nurses Association, 11 Cornell Road, Latham, NY 12110.

On a separate piece of paper please include the following information:

First and Last Name
Street Address
City/State/Zip Code
Daytime Phone Number
E-mail Address
Profession
Desired Username and Password
Name of course(s) you wish to take and specify that it is for an online course

Once payment is received, an e-mail confirmation will be sent with steps on how to access the course material and exam.